I just got off the phone with Revenue Canada. It seems my bank didn’t pass along a few recent GST filings.
This could have all been a big deal. Revenue Canada could have put the blame on me right away and could have been cruel. Instead, they called, left a message with a number for me to call. When I did call them, a real human picked up the phone, looked up my account and we walked through it together. I was actually quite sure I had made some sort of mistake (paid to wrong account or something) and felt a little anxious, but they dug in, looked up old records, etc and concluded that we need to to call the bank., so they called the bank with me and we got most of the issue worked out.
The truth is that the whole thing took them about 15 minutes. Had they gone the other way, put the blame squarly on me and made me try to figure it out and fix it on my own, I would have, in the end, used up far more than 15 minutes of their time. I can only imagine how many times I would have to call in for bits of information, each call probably taking 10 minutes of their time.
This is the third great experience I have had with them. My first experience being one, 5 years ago now, where I made endless amounts of mistakes. They spent a lot of time with me on the phone and were fantastic.
Thanks Revenue Canada! (who gets to say that about their tax man?)