What Jobs told me on the iPhone | Technology | Guardian Unlimited Technology

Once you have your ironclad guarantee that Steve might come by, the management chain starts telling horror stories about how the best thing is for Steve not to come. That if he does come, he’ll talk about whatever he has immersed himself in recently, whether it is iTunes or Garageband. That whatever Steve has to say might or might not have anything to do with what the customer wants to hear.